Service Tools
Service Tools
Customer Service Tools - Online Case Tracking
Online case tracking provides a cost effective and efficient tool to enhance customer service by ensuring clients are kept well-informed. Case Progress from DPS Software is an efficient way of keeping clients and work providers dynamically updated. This internet-based product enables all parties involved in a matter, such as clients, work providers, estate agents, brokers and solicitors to search and track all matter details and the progress of a case over the internet 24 hours a day, 7 days a week.
Solicitors take many phone calls during the course of every day and are questioned repeatedly on the progress of particular cases. It is only natural for clients and those that have recommended clients to take an interest in the matter and ask for progress reports. Some case management systems publish real time updates to a website that is accessible to clients and work providers. These systems can be worth their weight in gold for the time that they can save on answering phone calls.
Typically the type of matters that benefit from a service of this type include case management for Conveyancing, Remortgage, Personal Injury, Claims and Employment. Specifically, the service can publish on line documents such as Home Information Packs (HIPs) for simple distribution and sharing.
DPS Case Progress provides interested parties with the next action to be undertaken in a case and when it is likely to take place, improving customer care. In addition, apart from differentiating the service the firm offers from competitors by keeping a constant channel of communication, the service is a potential source for extra revenue. Clients can be charged an extra cost of £5-£10 to use the service.
About the Author
Founded 25 years ago, DPS Software are one of the UK's leading providers of case management and accounting software for solicitors. Their award-winning case management systems cover Conveyancing, Crime, Matrimonial, Personal Injury, Wills & Probate and are complemented by fully integrated Accounts and Digital Dictation systems.
In Windows 2000, what is the name of the HTTP web service located in the Administrative Tools menu?
Default FTP Site
Default Web Site
Default Web Service
Default Internet Information Service
Is the Admin Area you mean? Or something different:
http://metalab.uniten.edu.my/~uwe/resources/Windoze/Stus_W2K_admin_1.pdf
And:
http://www.microsoft.com/windows2000/downloads/tools/default.mspx
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